You will receive an order confirmation email, confirming your order details. This will be sent to the email address supplied by you on your order.
Once your order has been placed, you can email and or call to amend any details, up until the time production has started. If work has already taken place, or in the process, and the customer has made a mistake on the order details, we take no responsibility for the customers mistake/s. If possible, we will try our best to help rectify the situation, but at cost to the customer.
If information on the order has not been provided, e.g. thread colour and or font, we will choose a style we feel would be most suitable.
If the design layout has not been specified, we will choose a layout we feel is most suitable for the garment/wording.
If we have any concerns regarding the order details, we will contact you before starting production, and not continue until we have received confirmation.