Terms & Conditions

Delivery

If delivery of your order is required for a particular date please email or call to ensure it can be delivered within the timescale you need.  Customers are always welcome to contact us for an estimated time of delivery as the turnaround of orders can vary substantially according to what has been ordered and the work load we have at time of order, dispatch dates can vary between 3 working days  -  28 working days although the average time is at present is 10 - 12 working days but please confirm before ordering if the date is important. for custom made products please see details for dispatch times.

Terms and Conditions

All goods must be paid for prior to embroidery and dispatch.

Cheques to be made out to Equestrian Embroidery ( 7 days clearance required).

Equestrian Embroidery accepts payments via PayPal info@equestrianembroidery.co.uk  Kim Wallis Equestrian Embroidery, This method of payment allows payments to be made either from a PayPal account or by credit / debit card

Delivery will only be made to the registered address of payee and not a third party address.

All parcels will require a signature on delivery or collection to ensure security of the package/parcel at all times.

Personalised Orders, items which have been personalised to customers request will not be refunded unless we have made a mistake and different to order placed by customer, the customer is responsible for ordering the correct size & colour, takes responsibility for thread colours and fonts chosen. We take no responsibility for customer’s mistakes 

Goods purchased without embroidery can be returned for a refund or size exchange providing they are unused Clean and in original packaging, all postage is at customers cost.

If we have made a mistake with spelling, size or colour ordered we offer either replacement goods plus postage of returned item or refund in full plus postage of returned goods.

Damaged or defective goods must be advised by email within 48 hours of receipt and immediately returned. Soiled or used goods will not be accepted for return.

Any return packages must be sent by Royal Mail Recorded Delivery or by a Registered Carrier

Order turn around varies on workload and product availability, if you need an accurate time or specific date please email or call before an order is placed. If an order is for a specific date / present please email or call before placing an order as we can not always guarantee that product will be in stock, busy times such as Christmas we may not be aware until our supplier send in the delivery  please check first to avoid dissapointment.

Bespoke Horse wear

Product specification can be changed or products withdraw for sale at any time without notice.

Postage

Our Parcels are sent by Royal Mail 1st Class Recorded

Heavy goods by UPS carriers Insured  Cost £10

Royal Mail Special Next Day Delivery. Guaranteed for delivery next day before 1pm will require signature (This is a delivery option not completion of order please see dispatch times for details) Special Delivery is available for parcels of 2Kg and under at £7.95 standard

Postage is charged in relation to order value all post is sent by 1st class recorded delivery

Up to       £20 = £4.50

£20.01 - £40.00 = £5.00

£40.01 - £60.00 = £5.50

£60.01 - £90.00 = £6.00

£90.01 - £175.00 = £6.50

£175.01 - £299.99 = £8.00

Orders over £300 Carriage Free

Paying by courier or special delivery does not mean your order is dispatched quicker by us this is for postal timing once the goods are dispatched.

Contacting us

If you would like to speak to us please email your phone number and we will call you, we are only a small company and we spend a lot of time in the workshop, as we are dealing with machinery for safety reasons we don't have the phone switched through, although you can leave a message for us to call you.

Images on this website are subject to copy write therefore we have no hesitation in taking legal action against anyone coping images from this website.